At Kast Elite Attire, we are committed to supplying quality uniforms, workwear, PPE and related products.
Standard Items
Standard, non-customised products may be returned or exchanged within 7 days of delivery, where applicable.
Returned products must be:
- Unworn, unused and unwashed
- In their original condition and packaging
- Accompanied by proof of purchase
- Returned with all labels and tags attached
Customers are responsible for return courier costs unless the product supplied is defective, damaged or incorrect.
Embroidered and Customised Items
Products that have been embroidered, branded, altered, personalised or manufactured according to the customer’s specifications cannot be returned or exchanged due to a change of mind or an incorrect size selection.
Customers must carefully confirm garment sizes, colours, artwork, spelling and other specifications before approving an embroidered or customised order.
This exclusion does not affect a customer’s legal rights where an item is defective or does not match the approved order.
Bulk and Special Orders
Bulk schoolwear, aviation uniforms, cabin crew uniforms, corporate clothing and other specially manufactured orders cannot be cancelled, returned or exchanged after production has started, except where products are defective or do not match the approved specifications.
Incorrect or Defective Products
Please inspect your order as soon as it is received. If an item is defective, damaged or different from what was ordered, contact Kast Elite Attire and provide:
- Your order number
- A description of the problem
- Clear photographs of the product
- Photographs of the packaging, where applicable
Once the product has been inspected and the return approved, Kast Elite Attire will provide an appropriate repair, replacement or refund in accordance with applicable South African consumer law.
Size Exchanges
Size exchanges may be accepted for standard, non-embroidered products, subject to stock availability. Products must be unworn, unwashed and returned in their original condition.
Courier charges associated with a size exchange will be paid by the customer.
Refunds
Approved refunds will be processed using the original payment method. Processing times may depend on the customer’s bank or payment provider.
Original courier charges are generally non-refundable unless the return resulted from an incorrect, damaged or defective product supplied by Kast Elite Attire.
Contact Us
To request a return or exchange, contact Kast Elite Attire through the contact details or contact form provided on our website or email sales@kasteliteattire.co.za or call 087 265 1043 or whatsapp 068 779 2407
Please provide your order number and the reason for your return or exchange.